Jobs at DuTrac Community Credit Union

Call Center- Member Service Representative- Dubuque, IA or Quad Cities

Location: Dubuque or Quad Cities, IA

Department: Dubuque or Quad Cities

Type: Full Time

Min. Experience: Mid Level

Our mission at DuTrac is to be a trusted partner with our members to make a difference in their lives by working directly with each person to help them achieve their financial goals. Our staff provides excellent service to our members and builds long term relationships to make sure our members succeed in whatever those goals may be. As a Call Center Member Service Representative at DuTrac, you have the power to be the difference maker!

Integrity, Community, Engagement and Education are the qualities you will find in DuTrac's working environment. You will appreciate working in DuTrac's family- friendly culture that provides excellent opportunities for both personal and career growth while providing a competitive salary and benefits package.

Our call center staff take incoming phone calls from our members to assist them in answering questions about their accounts, as well as open new accounts, assisting them with account maintenance transactions and provide guidance to members in regard to products and services that help them achieve their financial goals. May periodically refer them to other departments as needed.

Qualifications include strong communication, sales and service skills. Must like to meet new people over the phone and cultivate a relationship with that member.

Responsibilities include:

Provide quality member service delivery by telephone.
Process member transaction requests.
Explain featues and benefits of deposit products and offer those products and services to members that will benefit them.
Assist members with questions or complaints and resolve those issues whenever possible.
Provide follow-up with members as needed.

Find out more about DuTrac and all of our open positions at www.dutrac.org/careers and apply today!!

Hours are Monday-Friday 8:30am-5:30pm (one Friday a month until 6:00 pm) and every third and Saturday from 9:00am-12:00pm.

DuTrac is proud to be an Equal Opportunity Employer.

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